Careers - Customer Success

About The Position

Join a small fast-moving SaaS startup building a mobile marketing automation platform.

Roezan is an SMS (text message) marketing automation SaaS platform for digital businesses with a focus in the fast growing coaching, info, education, & event space.
We help customers reach their audience through blazing fast mass sms broadcasts, automations, live event reminders, and conversational AI.
SMS marketing is one of the most effective channels right now since attention is on mobile - we take advantage of this.

High Impact Team: You’ll join a small, fast-moving team with high impact. No middle management, no politics, no meetings for the sake of meetings.
Experienced Operators: Founders are experienced operators, with multiple exits under their belt.
AI-Forward: We use AI aggressively across how we work, and we're building it into the product. You'll learn a ton.
Fun, Fast, Zero Corporate Energy: We take the work seriously and integrate personality, charisma and fun into everything we do. No boring corporate drones. Real people, real solutions.

You’ll help customers from when they sign up through activation and success.

Customer Activation: Reaching out to new signups and helping with A2P verification (compliance).
Onboarding Calls: Live Zoom sessions to help customers get setup, connect integrations, and get sending.
Inbound Customer Support: Triage customer questions and support tickets to deliver A+ fast support that actually solves problems. Document and escalate issues to the dev team, and maintain the follow up through resolution.
Proactive Success: Regular check-ins with customers at key lifecycle milestones, catch issues before they become cancellations, and find growth opportunities.

You’ll thrive if you have / are:

3+ Years Customer Success Experience, Implementation, or Tech Support @ SaaS: Bonus points if you have experience at a company in martech or similar (HubSpot, ActiveCampaign, Klaviyo, SimpleTexting, Twilio, Postscript, Attentive, GoHighLevel, Calendly, Zapier etc)
Very Comfortable On Video (Zoom, Loom) & Phone: No problem hopping on video calls, calling customers, sending loom videos.
Computer Savvy: You’re basically a pro at using your computer. You type fast, use keyboard shortcuts, love connecting tools and figuring things out.
Excellent Written & Spoken English + Charisma: You'll be drafting customer communications and running live calls constantly.
Zen Under Pressure: Customer's launch is in 3 hours, something's broken, they're not being nice about it. You can stay calm, solve it, leave them happy and impressed.
Detail & Process Obsessed: Attention to detail & ability to follow process can make all the difference. Between compliance, tech setup, strategy, and the nuances of SMS, attention to detail is a must. Small tweaks can save customers thousands of dollars.
Familiar With Marketing Automation Tools: You don’t need to be an expert in every tool but experience and a basic understanding of marketing automation is needed. Examples: Zapier, ActiveCampaign, Hubspot, GHL, Calendly, Zoom, ClickFunnels etc.

Marketing Background: Bonus if you have been in a marketing role and/or understand modern marketing (paid traffic, landing pages, webinars, social media, low-ticket ascension funnels, copywriting, content marketing etc).
Direct experience with A2P / 10DLC or Compliance: Let us know if you’ve worked in compliance or have experience with A2P before.
Basic or AI-Assisted Development: Used Claude Code, Cursor, or similar to build or fix things. You won't be expected to code, but if you can knock out small fixes with AI + developer review, that's a real bonus.
Real Startup Experience: You've worked somewhere you wore multiple hats and moved fast.
Interested In AI & Real World Business Applications: Not “I've heard of ChatGPT” but actively using it, building with it, figuring out how to apply it to real work.

You’re NOT Technically Savvy: If you are unfamiliar with zapier or not great at computers, it won’t be a fit.
Live Calls Stress You Out: You will need to hop on lots of calls and help customers troubleshoot a plethora of issues. Need to have no fear calling and being on video.

Fast + Fun Company: We have a fun culture, we move fast and aim to stand out above the monotony and help our customers absolutely crush it with SMS marketing.
Exposure To World-Class Marketers: Our customers include some of the most effective marketers and creators working today, and you'll be in direct contact with them.
Real Ownership From Day One: You're not a ticket answerer, you're the customer side of the business and can have a real impact on the company + customers.
Growth Opportunity Based On Your Strengths: A great opportunity to grow into new roles based on your strengths and what you bring to the table.
Learn Practical AI: We’ll actively train you on how we use AI across our workflows + in our business.

Location: Remote, based in Latin America (Mexico, Colombia, Argentina, Brazil, Costa Rica, etc.)
Hours: US business hours overlap required (roughly 9am-5pm Eastern or close)
Compensation: $2,500-$3,500 USD/month as an independent contractor, based on experience. Candidates with standout martech backgrounds may earn toward the top of this range or above.
Structure: 90-day paid trial period, converting to permanent role on successful completion
Start date: ASAP

Record a short loom video (or similar) answering:

Quick Intro - Who you are and your relevant background
Why this role interests you and why you are a great fit
A time you successfully navigated a frustrating, bureaucratic process on behalf of a customer (we want to see how you handle friction and come out the other side)
An example story or demonstration of your martech chops (an app, website, marketing automation, marketing campaign) that you created that was successful.

Please apply by filling out the form below: